For the quickest answers to your most common needs, check out our FAQs above.

Have a question we didn't answer? Here's how to contact us:

CONTACT US

Our Email:

sale@lighthernest.com

Our phone number:

（+1）509-251-0208

Our Address:

522 W RIVERSIDE AVE STE N, SPOKANE, WA,99201, United States

 (The above address is not the return address, if you want to return, please contact our customer service by email)

Our Customer Support:

Monday-Sunday from 10 am - 5 pm(CST).

SEND US AN EMAIL

Frequently asked questions

My order hasn't arrived yet. Where is it?

For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking website: www.17track.net

When will I get my order?

All us orders are normally processed, packed, and ready for shipping within 7 working days. We ship from our warehouse using UpS or FedEx. Delivery normally takes 5 to 15 working days after your items have been shipped.

What Payment Methods Do You Accept?

We accept the following payment methods:
1.Credit cards: VISA/MasterCard/AMERIXAN EXPRESS/ApplePay
2.PayPal: It depends on the closing date and contract details of the credit card registered to PayPal. Please check with your card company or PayPal Inc.
*We are unable to accept cash on delivery. Thank you for your understanding.

What should I do if I want to change the shipping address?

Please contact us, if the order has not been shipped, we will update the address. We cannot change the delivery address after the order be shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house.Some cities / regions / countries may not provide door-to-door service, though this is rare.